Information technology operations, or IT operations, are the set of all processes and services that are both provisioned by an IT staff to their internal or external clients and used by themselves, to run themselves as a business. The term refers to the application of operations management to a business's technology needs.

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Operations work can include responding to tickets generated for maintenance work or customer issues. Some operations teams rely on on-call responses to incidents during off-hours periods.

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As lights out operations increased, less of the staff are located near corporate headquarters.